Shipping Policy
Order Handling Time
Orders are processed within 1 to 3 business days (Monday to Friday). After processing, your order will be handed over to the carrier company and prepared for transit.
Transit Time
Delivery typically takes approximately 10–14 business days. But sometimes it can take a little longer due to circumstances. All our items are shipped directly from our international warehouse in China.
Shipping Countries
This shipping policy is valid for deliveries within South Africa.
Shipping Costs
Shipping is completely free. Peter & Maria Capetown covers all shipping costs for every order, with no minimum order quantity required.
Tracking Your Order
You will receive an email confirmation once your order has been shipped, including a tracking number to follow your delivery.
Canceling an Order
If you wish to cancel your order, please contact our customer support team support@peterandmariacapetown.com
before the order is shipped. We will process your cancellation and issue a full refund to your original payment method.
Once the order has been shipped, cancellation is no longer possible, and the return process must be followed instead.
Damaged on Arrival
Please inspect your order upon delivery. If you notice any damage during transit, contact us immediately with a description and clear photos of the damage.
We will arrange a return, replacement, or refund according to your preference.
Delayed Orders
If your order has not arrived after the maximum delivery time (14 business days), we sincerely apologize. Sometimes delays can occur due to reasons such as severe weather or holidays. Please allow an additional 2 business days.
If your package still has not arrived after this period, please contact us, and we will assist you in locating your order.
Customer Support Contact
For any questions regarding your order or shipment, feel free to contact us:
- Email: support@peterandmariacapetown.com